Reply/ Edit/ Pin a review
ON THIS PAGE
Reply to the review
- Go to Manage Reviews
- Use filter menu to choose the review you want to reply to
- Click the reply icon
- The reply will then be shown in the review widget on your product page.
Note
After replying a review, an email notification is also sent to the reviewer so that they will immediately receive your response.
Edit a review
In order to ensure the transparency of the review according to Shopify's policy, the edit of the followings are prohibited:
- Star ratings
- Reviewer's name
exception cases:
- Correcting grammatical errors and typos
- Updating review content requested by reviewers
As a result, you are enable to edit a review with specific data field as below:
- Go to Manage Reviews
- Choose the review you want to edit.
- Click edit review icon
- The un-editable field will be grey out, you can only edit in the remaining data field.
Pin a review
Pinning or featuring a review is great if you want your desired reviews to always stay at the top and be the first reviews your customers read.
To pin a review:
- Go to Manage Reviews
- Choose the reviews you want to pin and click the Pin icon
Note
All pinned or featured reviews are displayed on the sidebar widget