Privacy Policy for End Users

Appio Ltd. ("Appio", “we”, “us”, “our”) provides an online reviews solution which enables users to share reviews and/or interact with them on a variety of platforms (the "Service"). This Privacy Policy (the "Policy") describes how we collect and use your personal data through our Service. It also describes the rights and options available to you with respect to your personal information.

User” or “you” shall mean a person posting a review and/or interacting with reviews on a Merchant Website via the Service.

Merchant” means any third party that uses our Service to enable you to post reviews to Merchant Website. “Merchant Website” shall refer to the website of a Merchant implementing the Service.

Please note that this Policy covers the Service’s privacy practices in general matters. The Merchant has an additional privacy policy related to your personal data (the “Merchant’s Policy”). You can find it here.

Personal data we process

  • Information about your purchases at the Merchant's website.
Once you have completed the purchase on the Merchant's website, we will receive and process the following information regarding your purchases: email address, full name, purchase amount, purchase date, order ID and item you purchased and your address (" Transaction Information").
  • Your reviews on the Merchant's website.
If you choose to submit a review on the Merchant's website, we will collect your name and email address, and also collect any information you choose to provide within such review, including: photos, rating, review text, comments to the review and your responses to other questions that the Merchant presents in the submission form.

How we use personal data

  • We use your Information on behalf of the Merchant, in order to provide the Service.
  • to send request email communications.
Subject to your consent to the Merchant, we process your Information to allow the Merchant to send you request email communications, such as asking you to submit a review for products you purchased, informing you of a response to a review, etc.
You may 'opt-out' of using your Information for promotional communications at any time by clicking the “Unsubscribe” link at the bottom of any email we send or by sending an email to our support service at:
You may opt-out from the Merchant’s promotional email communications.
  • We and the Merchant will publicly display your review on the web.

When and how we share personal data with others

  • We do not sell your Information to third parties.
  • We will not share your information with third-parties, except in the events listed below or when you provide us your explicit and informed consent
  • We share your Information with the Merchant to which you submitted the review. The Merchant will use the information according to its own policies.
  • We share your Information with the service providers who assist us in operating our business and the Service. The service providers we use are listed below:
    • DigitalOcean LLC (United States; Standard Contractual Clauses).
    • SendGrid Inc. (United States; Standard Contractual Clauses).
    • CloudFlare Inc. (United States; Standard Contractual Clauses).
    • HelpScout (United Stated; Standard Contractual Clauses).
    • Amazon Web Services Inc. (United Stated; Standard Contractual Clauses).
  • We may share your Information when you violate our Terms of Service.
If you have breached our Terms of Service, this Policy or any other agreement you have with Appio, abused your rights to use the Service, or violated any applicable law - Your Information will be shared with third parties (such as legal counsels and advisors), who handle the matter on our behalf, or with the competent authorities.
  • We may share your Information if we are legally required by a governmental or regulatory authority acting within its legal authority

Security and data retention

  • How long will we retain your Information.
We retain your Transaction Information for one (1) year, unless you submitted a review through our Service. If you submitted a review, we will retain your Information as long as we need it for the purposes for which it was obtained or until you ask to delete it.
  • We implement measures to secure your Information
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security.

Your rights

  • If you are in the EU, you have the right to access, update or delete your Information and obtain a copy of your Information. Contact the Merchant to do so.
  • If you are in the EU, you may ask the Merchant to exercise your rights to access the personal information about you that we store on our systems, and have the Merchant update, correct or delete it. You are also entitled to obtain your Information (excluding data obtained from other sources) in a structured, commonly used and machine-readable format, and have the right to transmit those data to another data controller. If you wish to exercise any of these rights, contact the Merchant directly.
  • You have a right to submit a complaint to the relevant supervisory data protection authority.
If you are in the EU, you can lodge a complaint to the supervisory authority under the General data Protection Regulations ("GDPR"), in particular in the Member State of your residence, place of work or where the alleged infringement of the GDPR occurred.


You must be at least 18 years of age to use the Platform.
The Platform are not intended for minors under the age of 18. IF YOU ARE UNDER THE AGE OF 18 YOU MAY NOT USE THE PLATFORM.

Changes to this privacy policy

From time to time, we may change this Policy. We will post a notice of such change on our website at The latest version of the Policy will always be accessible through the Service.

Data controller and data processor

We are the data processor (and CCPA service provider) on behalf of the Merchant, who is the data controller (CCPA Business).
The Merchant is the data controller of your personal data on the Service. It determines the purposes and means of processing your data.
You can review the Merchant's contact information in the Merchant’s Policy. We are the data processor of your personal data on the Service, processing the data on behalf of the Merchant.
If the California Consumer Privacy Act (CCPA) applies to the Merchant, the Merchant is considered the ‘Business’ and we are the ‘Service Provider’ under the CCPA.

Contact us

You can contact us at
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